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February, 2008
Putting service back in service
I confess to high service standards and expectations for any industry. For those service managers who believe mediocrity is the best one can expect, I clearly state my position. There's something about a little process called payment for services I believe entitles me to expect something in return. This removes all doubts related to shared comments about service failure experiences, also known as the "every unhappy customer tells at least 10 others rule. Today I'm an unhappy customer. Let me explain.
Another good use for mute button
If video killed the radio star, I may soon have to claim responsibility for killing Internet radio.
At 2 p.m. Monday, Mel Taylor, webcasting from the Newspaper Association of America Marketing Conference and Connections in Orlando, will interview me about the conference, the world of newspaper-based interactive media and who-knows-what-else.
Hiring at Scripps Interactive Newspapers
Recession? What recession?
OK, let me snap out of my Pollyanna moment there. Times are extraordinarily tough in the newspaper industry, but we at Scripps still believe we have much to gain from growing investment in Internet services and products. As such, we're hiring in the Interactive Newspapers Group.
Please follow the instructions for applying to any of the following jobs, which is another way of saying please don't contact me directly. I'll just slow things down for you and the hiring managers.
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